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iMSPR ​support

Inquiry about device failure and system inspection if there is a problem with the device and you want to check the device, please apply.


​Customer support application

Your submission is complete!


Still unable to test for months due to device repairs? Spending tens of thousands of dollars every year on device repair and maintenance?

Since icluebio directly manufactures and provides hardware and software for SPR devices, icluebio experts can provide prompt technical support to keep the device in the best condition at the most reasonable cost.

iMcare Plus      

If you upgrade to iMcare Plus, a premium maintenance/maintenance program, you can extend the warranty period to 2 years, and receive regular inspections, software upgrades, free replacement of consumables, and free operation training services for 10 years.

SPR premium care service

 Premium maintenance/management program

​Warranty period

for 2 years

Periodic inspection

​every six months



every 1 year

Replacing Consumables

1 time after 5 years



every 2 years

Annual Perfect Warranty

Please select if you would like to extend the free warranty period.

If you extend the free warranty period by one year through APW, you can receive full warranty for one year without any limit on the number of repairs and replacements for device abnormalities and component failures.

Re-Qualification & Performance Qualification

Please use the paid RQ/PQ service provided by icluebio.

Our top experts conduct on-site re-qualification (RQ) of iMSPR for normal operation and performance evaluation (PQ) using standard samples. You can more completely manage your iMSPR devices through the RQ/PQ service provided by iclubio.

SW Upgrade

You can reduce noise and improve the convenience of your iMSPR through the latest software upgrade. Also, download the latest modified manual after upgrading.

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